ProSBC Support Options

PAID support services for ProSBC and associated hardware devices, includes:

Includes

ProSBC

ProSBC-24

HW-SUPPORT

HW-SUPPORT
24-7

PS9-5

PS24-7

PSTraining

Products ProSBC ProSBC Hardware Hardware Any Any Any
SBC License Yes No No No No No No
Response
Time
8 hours 1 hour 8 hours 1 hour 4 hours 4 hours N/A
Availability 9×5 24×7 9×5 24×7 9×5 24×7 9×5
Access Means Email/chat Telephone/
email/chat
Email/chat Telephone/
email/chat
Telephone/

email/chat

Telephone/
email/chat
Zoom
Training No No No No No No Yes
Standard Support Yes Yes Yes Yes Yes Yes No
Hardware Warranty No No Yes Yes No No No
Professional Services No No No No Yes Yes No
Expires 1 Year 1 Year 1 Year 1 Year 1 Year 1 Year N/A
Price $1/session $1/session 10% /Unit/Year 15% /Unit/Year $970
/5 Hours
$1970
/5 Hours
$1600
/4 Hours

Paid support services are available from your account manager or on-line from the TBstore  >>>

The complete TelcoBridges Support Services schedule, terms and conditions is available at:  https://www2.telcobridges.com/SupportServices