Frequently Asked Questions
This page provides answers to frequently asked questions (FAQs) about ProSBC, FreeSBC and session border controllers in general.
PRICING: How does your pricing work?
i. Our pricing is subscription-based where we license to a maximum number of concurrent calls (sessions)
ii. We charge $1 USD per session/per SBC instance/per year
iii. The minimum purchase is 500 sessions. You can think of this as $500 for the software with 500 sessions included and $1 USD for each additional session.
PRICING: How do you define a session?
TelcoBridges defines a session as a VoIP call between two end points including both legs of the call. Pricing is based on the maximum number of simultaneous sessions.
PRICING: If I grow, how do I add sessions to my existing SBC?
You can purchase additional sessions for your SBC at our on-line Store. We’ll prorate the price for the remaining validity of your license and adjust the renewal for the full session count. We’ll have the proration calculation available shortly, but in the meantime, please contact your Sales representative to help with the purchase.
PRICING: How do I renew each year?
We’ll send out reminders to the email address(es) on file 90, 60 and 30 days ahead of your renewal date with the last reminder including an invoice with instructions. You’ll be able to renew online at our Store by entering your Product Key(s) and reference number.
PRICING: What happens if I let my ProSBC license expire?
The SBC will revert to the features and capacity of FreeSBC until your FreeSBC license expires.
PRICING: Is there a permanent license available?
Yes! Please contact your Sales Representative for pricing.
PRICING: Is there a cost to adding the +1 SBC for High Availability?
No, TelcoBridges does not charge you for the +1 server, but the server itself does need it’s own license and thus, Product Key. If you would like to operate your SBC in 1+1 HA mode, be sure to order that license when you order your SBC.
1+1 REDUNDANCY: Is ProSBC available as a 1+1 HA system on any platform
1+1 HA is available for Baremetal, VMWare, KVM and KVM/Openstack platforms. It is currently not available for cloud deployments.
1+1 REDUNDANCY: Can ProSBC 1+1 HA operate geo diverse?
Yes, but of course, there are delay and bandwidth criteria that need to be met. Please check with your Sales Representative.
1+1 REDUNDANCY: If I deploy ProSBC standalone, can I add the +1 server at a later date?
Yes!
GENERAL: What is an SBC and why would I need one?
Watch our detailed What Is An SBC? video here.
In this video we get “back to basics” and show the threats and underlying role that an SBC plays in modern IP communications solutions. During this session, you’ll learn about B2BUA, NAT, DOS/DDOS attacks, registration floods, topology hiding and more…
GENERAL: What makes ProSBC better than Open Source solutions and your competitors?
Watch our detailed Firewalls SIP Servers and SBCs – What’s the difference? video here.
In this video we review how Firewalls, SIP Servers and Session Border Controllers each play an important, but different, role in facilitating a secure and reliable network.
GENERAL: What is the difference between FreeSBC and ProSBC?
GENERAL: What are the use cases for ProSBC?
GENERAL: Do I need to put the SBC behind my firewall?
No, although FreeSBC/ProsSBC supports local and remote NAT traversal, it comes built in with a capable firewall that enables the owner to put FreeSBC/ProSBC at the edge of the network directly facing the internet while maintaining all the security features.
SUPPORT: Where can I find installation instructions?
Documentation is available on our TBWiki here.
And/or watch the VMWare installation video here.
And/or watch the Bare Metal installation video here.
SUPPORT: What level of Support is available for FreeSBC and ProSBC?
SUPPORT: Where can I find installation instructions?
Documentation is available on our TBWiki here.
And/or watch the VMWare installation video here.
And/or watch the Bare Metal installation video here.
SUPPORT: What is the cost of 24/7 Support and how does the SLA change?
SUPPORT: Do you offer Training?
SUPPORT: If I buy ProSBC, can you help me configure it?
i. Guided installation is included in the purchase price of ProSBC but,
ii. Remote configuration and custom routing scripts require Professional Services