To answer the agency’s needs, Network Intelligence developed an application based on their Sentient Cloud Services platform, utilizing TelcoBridges’ ProSBC session border controller, combined with the Telestax Restcomm CPaaS service platform, all hosted on Amazon Web Services cloud-computing infrastructure.
In this configuration, ProSBC provides connectivity to incoming SIP trunks, manages traffic and routes incoming calls based on the origin and geography of the caller. This configuration protects against Telephone Denial of Service (TDoS) attacks and incoming call overload conditions via ProSBC’s intelligent traffic management and load balancing services, distributing traffic across multiple Restcomm CPaaS servers. ProSBC also protects the call center’s network from Denial of Service (DoS) & Distributed Denial of Service (DDoS) attacks, while delivering carrier-grade session handling performance.
As part of the solution, Telestax Restcomm servers provide a programmable environment that Network Intelligence uses to manage call handling, create IVR scripts and establish conference calls and SMS dialogs.