The company had been referring their clients to existing telephony providers for SIP Trunking and IP-PBX services, struggling with service quality and reliability issues.
“We saw a massive gap in the Australia market where there were few providers that we could rely on to deliver quality SIP voice services” noted Anton Thysse, Managing Director at CT Group Solutions.
As part of their client services, Anton and his team would do the fault finding and “fight the battle” with the providers on behalf of their clients, leveraging their extensive experience in network diagnosis. Often a messy affair, it became clear that to eliminate the finger pointing with providers and their clients, CT Group would need to implement their own IP-PBX service offering.
Based on their experience, CT Group chose 3CX for their softswitch, hosting instances for each of their clients in their own virtualized cloud infrastructure. To secure and manage trunking traffic from their upstream providers, CT Group needed a virtualized SBC that was scalable, reliable, and available as a subscription.