Headquartered in Paris and New York City, Aircall is a cloud-based phone system offering an innovative contact-center-as-a-service (CCaaS) solution. They proudly call it, “The Phone System for Modern Business.”
Based on cloud infrastructure and offering a WebRTC client interface, Aircall keeps conversations well-informed by integrating their voice services with popular CRM tools such as Salesforce, HubSpot, Zendesk, and others. Aircall’s solution is currently deployed by more than 50,000 users around the globe.
Aircall offers all of the sought-after call-center features, including parallel calls, unlimited concurrent calls, call recording, time-based routing, call queuing, callback requests, and many others. It provides rich analytics, plus monitoring & whispering capabilities – which aid employee training by facilitating the ability to listen-in and coach teammates during live calls.
Aircall also offers a number of Computer Telephony Integration (CTI) features that offer the ability to customize workflows and improve team productivity, especially for Sales and Support teams.